Cancellation Policy
• Cancellations made 24 hours or more in advance will receive a 100% refund.
• Cancellations made less than 24 hours in advance, or in the event of a no-show, are non-refundable (0%).
• Rescheduling requests must be made at least 12 hours before the start of the service and are subject to availability.
• Time frames are calculated based on the service start time, according to Costa Rican time.
• If Green Vacations Costa Rica cancels the service due to weather, safety, or operational conditions, you may choose to reschedule or receive a 100% refund.
• Reservations made through an agency or a third-party platform must be canceled through that same channel and are governed by the terms and conditions of that platform.
• Refunds will be processed only to the same card used for the original purchase.
• To make cancellations, reschedules, or inquiries, you can contact us by email at info@greenvacationscr.com or by phone/WhatsApp at +506 2479 1471.
• Cancellations made less than 24 hours in advance, or in the event of a no-show, are non-refundable (0%).
• Rescheduling requests must be made at least 12 hours before the start of the service and are subject to availability.
• Time frames are calculated based on the service start time, according to Costa Rican time.
• If Green Vacations Costa Rica cancels the service due to weather, safety, or operational conditions, you may choose to reschedule or receive a 100% refund.
• Reservations made through an agency or a third-party platform must be canceled through that same channel and are governed by the terms and conditions of that platform.
• Refunds will be processed only to the same card used for the original purchase.
• To make cancellations, reschedules, or inquiries, you can contact us by email at info@greenvacationscr.com or by phone/WhatsApp at +506 2479 1471.