Policies
• Cancellations made 24 hours or more in advance will receive a 100% refund.
• Cancellations made less than 24 hours in advance, or in the event of a no-show, are non-refundable (0%).
• Rescheduling requests must be made at least 12 hours before the start of the service and are subject to availability.
• Time frames are calculated based on the service start time, according to Costa Rican time.
• If Green Vacations Costa Rica cancels the service due to weather, safety, or operational conditions, you may choose to reschedule or receive a 100% refund.
• Reservations made through an agency or a third-party platform must be canceled through that same channel and are governed by the terms and conditions of that platform.
• Refunds will be processed only to the same card used for the original purchase.
• To make cancellations, reschedules, or inquiries, you can contact us by email at info@greenvacationscr.com or by phone/WhatsApp at +506 2479 1471.
• Cancellations made less than 24 hours in advance, or in the event of a no-show, are non-refundable (0%).
• Rescheduling requests must be made at least 12 hours before the start of the service and are subject to availability.
• Time frames are calculated based on the service start time, according to Costa Rican time.
• If Green Vacations Costa Rica cancels the service due to weather, safety, or operational conditions, you may choose to reschedule or receive a 100% refund.
• Reservations made through an agency or a third-party platform must be canceled through that same channel and are governed by the terms and conditions of that platform.
• Refunds will be processed only to the same card used for the original purchase.
• To make cancellations, reschedules, or inquiries, you can contact us by email at info@greenvacationscr.com or by phone/WhatsApp at +506 2479 1471.
• Data Controller: Green Vacations Costa Rica is responsible for processing the personal data you provide to us on greenvacationscr.com. For any questions regarding your data, you can email us at info@greenvacationscr.com or call us at +506 2479 1471.
• What data we collect: your name, email address, phone number, country, hotel or pickup location, your reservation details, and any information you choose to provide us to enable us to provide our services, such as dietary or mobility restrictions.
• Card payments: These are processed by an external payment gateway. We do not store your full card number or security code.
• How we use it: to manage your reservation and payment, communicate with you about the service, comply with our legal and tax obligations, and, after the service, invite you to leave a review.
• Who we share it with: we do not sell your data or share it for commercial purposes. We share it only with those who need to know it to provide the service to you: the payment gateway, the guides, transport providers, and operators involved in your activity; the technology providers that host and operate this site; and the authorities when required by law.
• How long we retain it: for as long as necessary to provide the service and to comply with the timeframes required by law.
• Your rights: You may request access to, correction of, or deletion of your data, and revoke your consent, in accordance with Law No. 8968 on the Protection of Individuals with Regard to the Processing of Their Personal Data. Write to us at info@greenvacationscr.com, and we will respond within the timeframe established by law.
• Cookies: We use cookies necessary for the site to function and, only with your consent, cookies to measure website traffic.
• Security: We protect your data with an encrypted connection, user-restricted access, and regular backups.
• What data we collect: your name, email address, phone number, country, hotel or pickup location, your reservation details, and any information you choose to provide us to enable us to provide our services, such as dietary or mobility restrictions.
• Card payments: These are processed by an external payment gateway. We do not store your full card number or security code.
• How we use it: to manage your reservation and payment, communicate with you about the service, comply with our legal and tax obligations, and, after the service, invite you to leave a review.
• Who we share it with: we do not sell your data or share it for commercial purposes. We share it only with those who need to know it to provide the service to you: the payment gateway, the guides, transport providers, and operators involved in your activity; the technology providers that host and operate this site; and the authorities when required by law.
• How long we retain it: for as long as necessary to provide the service and to comply with the timeframes required by law.
• Your rights: You may request access to, correction of, or deletion of your data, and revoke your consent, in accordance with Law No. 8968 on the Protection of Individuals with Regard to the Processing of Their Personal Data. Write to us at info@greenvacationscr.com, and we will respond within the timeframe established by law.
• Cookies: We use cookies necessary for the site to function and, only with your consent, cookies to measure website traffic.
• Security: We protect your data with an encrypted connection, user-restricted access, and regular backups.
• Green Vacations Costa Rica guarantees the proper provision of the contracted tourism services, ensuring compliance with the quality and safety standards offered for each service.
• If the customer believes that the service received does not match what was contracted, they may submit a formal request for review or under the guarantee within a maximum of 7 calendar days following the date of service.
• This guarantee covers services sold by Green Vacations Costa Rica, whether provided directly by the company or through its suppliers. It does not cover services that the customer arranges on their own with third parties, such as lodging, meals, or transportation not included in the reservation.
• If a complaint is validated, Green Vacations Costa Rica may offer compensation, rescheduling of the service, or a partial refund, as appropriate.
• To file a warranty claim or submit supporting documentation, please contact us by email at info@greenvacationscr.com or by phone/WhatsApp at +506 2479 1471.
• If the customer believes that the service received does not match what was contracted, they may submit a formal request for review or under the guarantee within a maximum of 7 calendar days following the date of service.
• This guarantee covers services sold by Green Vacations Costa Rica, whether provided directly by the company or through its suppliers. It does not cover services that the customer arranges on their own with third parties, such as lodging, meals, or transportation not included in the reservation.
• If a complaint is validated, Green Vacations Costa Rica may offer compensation, rescheduling of the service, or a partial refund, as appropriate.
• To file a warranty claim or submit supporting documentation, please contact us by email at info@greenvacationscr.com or by phone/WhatsApp at +506 2479 1471.
These terms and conditions govern the use of the greenvacationscr.com website and the booking of tourism services offered by Green Vacations Costa Rica, a Costa Rican company dedicated to tourism operations in Costa Rica.
By making a reservation or using this website, you agree to these terms. If you do not agree to them, please do not make a reservation. In these terms, “the Customer” or “you” refers to the person making the reservation or using the website, and “the Company” or “we” refers to Green Vacations Costa Rica.
By making a reservation or using this website, you agree to these terms. If you do not agree to them, please do not make a reservation. In these terms, “the Customer” or “you” refers to the person making the reservation or using the website, and “the Company” or “we” refers to Green Vacations Costa Rica.
• Your reservation is confirmed when you receive our confirmation email. Until then, it is subject to availability.
• You are responsible for ensuring that the reservation details are correct: names, number of people, date, time, and hotel or pickup location.
• We recommend that you review the confirmation upon receipt and notify us immediately if you find an error.
• You are responsible for ensuring that the reservation details are correct: names, number of people, date, time, and hotel or pickup location.
• We recommend that you review the confirmation upon receipt and notify us immediately if you find an error.
• Prices are displayed in the currency indicated on the site and include applicable taxes, unless otherwise noted.
• The applicable price is the one in effect at the time the reservation is confirmed.
• Credit card payments are processed through an external payment gateway. We do not store your full card number or security code.
• The applicable price is the one in effect at the time the reservation is confirmed.
• Credit card payments are processed through an external payment gateway. We do not store your full card number or security code.
Cancellations, rescheduling, and refunds are governed by our Cancellation Policy and our Returns and Refunds Policy, which are posted on this site and form part of these terms.
• Please arrive at the meeting or pickup point at the time indicated in your confirmation. If you do not arrive on time, the service will be considered a no-show, and our Cancellation Policy will apply.
• Due to weather, safety, or operational reasons, we may modify the itinerary, schedule, or order of activities, or cancel the service. If we cancel it, you may reschedule or receive the appropriate refund in accordance with our policies.
• Some activities have age, weight, height, or health requirements, which are listed in each service’s description. Please inform us before the service of any medical conditions, pregnancy, allergies, or mobility limitations.
• Follow the guide’s instructions at all times. We may deny or interrupt the service, without a refund, to anyone who endangers their own safety or that of others, or who arrives under the influence of alcohol or drugs.
• Minors must be accompanied by a responsible adult.
• Due to weather, safety, or operational reasons, we may modify the itinerary, schedule, or order of activities, or cancel the service. If we cancel it, you may reschedule or receive the appropriate refund in accordance with our policies.
• Some activities have age, weight, height, or health requirements, which are listed in each service’s description. Please inform us before the service of any medical conditions, pregnancy, allergies, or mobility limitations.
• Follow the guide’s instructions at all times. We may deny or interrupt the service, without a refund, to anyone who endangers their own safety or that of others, or who arrives under the influence of alcohol or drugs.
• Minors must be accompanied by a responsible adult.
• Outdoor and adventure activities involve risks inherent to nature and physical exertion. By participating, you acknowledge that you are aware of these risks and are physically capable of participating in these activities.
• We are liable for damages attributable to us in accordance with Costa Rican law. We are not liable for damages caused by failure to follow the guide’s instructions, by health information not disclosed to us, or by unforeseeable circumstances or force majeure.
• You are responsible for your personal belongings. We recommend that you do not bring valuables and that you have travel insurance.
• Nothing in these terms limits the rights granted to consumers under Costa Rican law.
• We are liable for damages attributable to us in accordance with Costa Rican law. We are not liable for damages caused by failure to follow the guide’s instructions, by health information not disclosed to us, or by unforeseeable circumstances or force majeure.
• You are responsible for your personal belongings. We recommend that you do not bring valuables and that you have travel insurance.
• Nothing in these terms limits the rights granted to consumers under Costa Rican law.
The text, photographs, logos, and design of greenvacationscr.com are the property of Green Vacations Costa Rica or its licensors. You may view them for personal use. You may not reproduce, distribute, or use them for commercial purposes without our written permission.
• Reviews reflect the opinion of the author and not that of the Company.
• By submitting a review, you represent that it is truthful, that you are the author, and that it does not contain offensive or illegal material or infringe on the rights of third parties, and you authorize us to publish it on our website and across our channels.
• We may remove reviews that violate these terms.
• By submitting a review, you represent that it is truthful, that you are the author, and that it does not contain offensive or illegal material or infringe on the rights of third parties, and you authorize us to publish it on our website and across our channels.
• We may remove reviews that violate these terms.
• We strive to ensure that the information on this site is accurate and up-to-date, but it may contain errors or change without prior notice. Your reservation confirmation is the definitive document governing your service.
• This site uses cookies in accordance with our Privacy Policy.
• This site may contain links to third-party sites, for whose content we are not responsible.
• You may link to our site as long as the link is not misleading and does not imply a sponsorship or relationship that does not exist. Displaying our pages within frames on other sites without authorization is not permitted.
• This site uses cookies in accordance with our Privacy Policy.
• This site may contain links to third-party sites, for whose content we are not responsible.
• You may link to our site as long as the link is not misleading and does not imply a sponsorship or relationship that does not exist. Displaying our pages within frames on other sites without authorization is not permitted.
• These terms are governed by the laws of the Republic of Costa Rica.
• We may update these terms. The version applicable to your reservation is the one published on the date you confirmed it.
• For inquiries or complaints, you can email us at info@greenvacationscr.com or contact us by phone or WhatsApp at +506 2479 1471.
• We may update these terms. The version applicable to your reservation is the one published on the date you confirmed it.
• For inquiries or complaints, you can email us at info@greenvacationscr.com or contact us by phone or WhatsApp at +506 2479 1471.
- Refunds will only be made when the service cannot be provided due to causes attributable to Green Vacations Costa Rica (for example, cancellation of the service due to extreme weather conditions or justified operational causes).
- No refunds will be made if the client does not show up for the service or cancels after the deadline established in our cancellation policies.
- Refunds will only be processed to the same card used for the original purchase.
- The crediting time of the refund will depend on the bank or issuer of the card used.
- To request a refund or clarify doubts about your refund, you can contact us by email at info@greenvacationscr.com or by phone/WhatsApp at +506 2479 1471.
- No refunds will be made if the client does not show up for the service or cancels after the deadline established in our cancellation policies.
- Refunds will only be processed to the same card used for the original purchase.
- The crediting time of the refund will depend on the bank or issuer of the card used.
- To request a refund or clarify doubts about your refund, you can contact us by email at info@greenvacationscr.com or by phone/WhatsApp at +506 2479 1471.