Warranty Policy
• Green Vacations Costa Rica guarantees the proper provision of the contracted tourism services, ensuring compliance with the quality and safety standards offered for each service.
• If the customer believes that the service received does not match what was contracted, they may submit a formal request for review or under the guarantee within a maximum of 7 calendar days following the date of service.
• This guarantee covers services sold by Green Vacations Costa Rica, whether provided directly by the company or through its suppliers. It does not cover services that the customer arranges on their own with third parties, such as lodging, meals, or transportation not included in the reservation.
• If a complaint is validated, Green Vacations Costa Rica may offer compensation, rescheduling of the service, or a partial refund, as appropriate.
• To file a warranty claim or submit supporting documentation, please contact us by email at info@greenvacationscr.com or by phone/WhatsApp at +506 2479 1471.
• If the customer believes that the service received does not match what was contracted, they may submit a formal request for review or under the guarantee within a maximum of 7 calendar days following the date of service.
• This guarantee covers services sold by Green Vacations Costa Rica, whether provided directly by the company or through its suppliers. It does not cover services that the customer arranges on their own with third parties, such as lodging, meals, or transportation not included in the reservation.
• If a complaint is validated, Green Vacations Costa Rica may offer compensation, rescheduling of the service, or a partial refund, as appropriate.
• To file a warranty claim or submit supporting documentation, please contact us by email at info@greenvacationscr.com or by phone/WhatsApp at +506 2479 1471.