Frequently Asked Questions
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You must register on our site, add the desired tour to your cart and send the reservation request. You will receive an email with the details and steps to follow.
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Yes, you can contact us up to 24 hours before the start of the tour to cancel or modify without penalty. After that time, a 100% penalty will be applied.
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Yes, transportation is included in the price. However, we do not offer discounts in case you do not use it, it is a courtesy. We recommend you to check the list of hotels where we offer transportation.
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It is always recommended to pay online to secure your space. If you have any problems, please contact us.
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Yes, we offer special discounts for children and large groups. Contact us for more details depending on the tour you are interested in.
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Yes, in Costa Rica the vast majority of water is potable (we recommend consulting local sources). But at least in La Fortuna, we have excellent quality water.
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Yes, the tour includes bottled water for all participants. However, we recommend bringing your own refillable bottle to reduce plastic pollution.
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It is not necessary, but it is recommended to carry a copy in case of emergencies.
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Of course, it is generally very safe and you can leave your belongings on the transport, but we recommend that you do not leave valuables and take the essentials with you during the tour.
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We recommend bringing any comfortable clothing, sandals or water shoes, extra clothes, your own water bottle, towels, hats, sunscreen, binoculars, cameras, waterproof bags, insect repellent and any other personal items you may need.
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We recommend bringing any comfortable clothing, closed shoes (mandatory in some parks), umbrellas, ponchos, hats, sunscreen, binoculars, cameras, waterproof bags, water bottles (not plastic), insect repellent and any other personal items you may need.
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Unfortunately we do not have lockers
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Yes, we have restrooms available at each stop where we can change clothes.